You must be at least 21 years of age to purchase wine. By placing your order you have represented to Madison Wine Exchange that you are at least 21. All wines delivered must be received by an adult of legal drinking age.
We offer several different shipping options:
- Store Pickup - While checking out, please indicate your preferred store location in the Special Shipping Instructions field.
- Local Delivery in CT - See Below.
- Ground Service - approximately 2-7 business days in transit
- 2nd Day Air - 2 business days in transit
- Next Day Air - 1 business day in transit
Free Local Delivery in CT - Our trucks make free deliveries in Connecticut orders over $300. Otherwise $15 per delivery. We will call to schedule your delivery.
Currently, Madison Wine Exchange WILL NOT ship to the following states: Alabama, Arkansas, Colorado, Massachusetts, Maryland, Michigan, Mississippi, North Dakota, New Hampshire, Pennsylvania, South Dakota, Texas, Utah, Wisconsin.
When picking up your product at our stores, you must positively identify yourself as the person who placed the order on the website. This also includes providing legal proof that you are over 21 year of age.
When shipping your products, the buyer must ensure that the recipient is 21 years of age. Proof of age will be required at time of delivery. Customer requests such as “leave by front door” or “leave on porch” WILL BE IGNORED. We will not be able to refund any shipping charges if your package comes back due to the inability to provide legal proof of age. All purchases by CT residents are subject to applicable sales tax.
The willful misrepresentation of your age or the age of the recipient is a crime in most states, and if you willfully misrepresent your age or the age of the recipient, we will cooperate with authorities to prosecute you to the fullest extent of the law.
Most orders are packed and shipped within 3-5 business days. Orders received on Fridays after 5PM EST, days before and/or on major Holidays or days we are closed, will be recognized by our Order Department the following business day. On occasion, items in limited supply will be placed on backorder and we will notify you by e-mail when they become available. Should an Item in your order need to be ordered we will hold your entire order till all items arrive to save you split shipping charges, unless you specify otherwise.
We do not ship any alcoholic beverages to PO Boxes nor do we ship internationally.
All items are sold from our licensed location in Madison, Connecticut. Title of the goods then pass to the buyer. We make no representation to the legal rights of anyone to ship into any state outside of Connecticut. The buyer is solely responsible for the shipment. By placing an order, you authorize us to act as an agent on your behalf to engage a common carrier to ship your order to your selected designation.
Madison Wine Exchange makes every effort to deliver the best customer satisfaction. If there are any problems with your order with respect to vintages, size, or any other specifics involving your order, please contact us right away. These issues must be communicated to us within 15 days of your receipt of the package in order to remedy the situation to the best of our ability. If you suspect the bottle is corked, spoiled or is tainted in any other way, please call or email us to remedy the situation. In such instances, keep the wine in the bottle and reseal it with the original cork. We cannot return empty bottles. If otherwise returned, all items are subject to a re-stocking fee of 15%. The 15% restocking fee also applies to cancellations in instances where consumers are gathering or building an order where in such instances a credit card number is used to secure inventory for that consumer. We will not be able to refund any shipping charges if the package was undeliverable due to incorrect information supplied on your behalf during the check-out process. In such instances, to re-ship the package new shipping and handling costs will be incurred.
Our clientele is reminded that various states impose limitations on the quantity of alcoholic beverages, which may be purchased and brought into their jurisdiction by a purchaser from another state without requiring the purchaser, a seller or shipper to possess certain licenses or permits. Madison Wine Exchange does not, as a condition of sale, assume any obligation nor bear any responsibility whatsoever for applying or obtaining any permits or licenses. Therefore, we recommend that you investigate the possibility of such limitations and determine the manner in which alcoholic beverages shall be brought into your state from Connecticut so as to comply with all of your state's requirements.